Many papers are available for immediate download, but not all of them. To find out if any particular report can be downloaded, just look in the description for: "Available for Internet Download: Y" or "Available for Internet Download: N"
In cases where you wish to buy a paper NOT available for immediate download, you need to make other shipping arrangements. Please note, these orders are processed Monday through Friday from 9 am to 5 pm (PST). That means that if you order after 4:45pm on Friday, your order will not be processed until the following Monday morning.
All of our reports are $8 per page, plus shipping (and tax for California residents). The most any single report will cost, however, is $136 (or 17 pages).
Please, take a moment. Make sure you have chosen the report you want or need BEFORE you complete your order. If you are not sure, allow us to help you.
We do not offer refunds or exchanges, so it is important for you to let us answer your questions during office hours.
Reports which are e-mailed or downloaded are in Microsoft Word format. We are making more reports available for e-mail delivery faster than we can update our listings. Please call to check on the status of particular reports. There are many other shipping options which are listed on the Checkout page.
You may place orders for custom research or catalog papers over the phone during office hours. Normal business hours are Monday through Friday, from 9 am to 5 pm (PST).
You may E-mail requests to our graduate and undergraduate department any time, and we will review your e-mail during office hours. Customer Service e-mails can be sent any time will be reviewed during business hours.
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